Privacy Policy

Lunzo ("Lunzo," "we," "our," or "us") provides an AI-powered platform for generating YouTube thumbnails, social media posts, ad creatives, and other visual content. This Privacy Policy describes the types of information we may collect when you use our website, dashboard, generator, and Studio editor (collectively, the "Service"), and how we may use, share, and seek to protect that information.

By accessing or using the Service you acknowledge that you have read and understood this Privacy Policy and agree to its terms. If you do not agree, your sole remedy is to discontinue use of the Service.

This policy does not constitute legal advice and does not create any legally enforceable rights beyond those required by applicable law. We reserve the right to update or modify it at any time as described in the "Changes" section below.

We may collect the following categories of information, depending on how you use the Service:

• Account data: name, email address, password hash, and authentication metadata when you register or sign in (including via third-party providers such as Google).
• Profile assets: photos, style references, channel URLs, and any other content you voluntarily upload to configure face models or style profiles.
• Generation inputs & outputs: titles, prompts, format selections, generated images, Studio project data, and any feedback you choose to submit.
• Billing data: subscription plan, credit balance, and transaction history. Payment card details are collected and stored directly by our third-party payment processor and are not transmitted to or stored on our servers.
• Usage & technical data: IP address, browser type, device identifiers, pages visited, performance metrics, and error logs that help us operate and improve the Service.

The categories above are illustrative, not exhaustive. We may collect additional information you voluntarily provide or that is generated as a natural by-product of your use of the Service.

We may use the information we collect to:

• Provide, operate, maintain, and improve the Service.
• Route your prompts, references, and uploads to AI generation providers to produce the content you request.
• Process payments and administer credit balances.
• Send transactional, account-related, or legally required communications.
• Detect, investigate, and address potential abuse, fraud, security incidents, or violations of our Terms of Service.
• Comply with applicable laws, regulations, or valid legal process, including disclosures we may be required to make without prior notice to you.
• Any other purpose for which you provide consent or that is reasonably necessary to fulfil the purposes set out above.

We engage third-party service providers to help us operate the Service. These providers may receive limited information necessary to perform their functions, and may include:

• AI generation providers — to process prompts and references and return visual output.
• Cloud infrastructure providers — for authentication, database hosting, file storage, and serverless compute.
• Payment processors — to handle billing, subscriptions, and invoicing.
• Analytics & monitoring providers — to measure reliability and diagnose issues.

Each provider operates under its own privacy policy and terms of service. We do not control and are not responsible for the data practices of these third parties. We do not sell your personal data to third parties for their own marketing purposes.

Your data may be transferred to, stored, or processed in jurisdictions outside your own, including countries that may not offer the same level of data protection as your home jurisdiction. By using the Service, you consent to such transfers to the extent permitted by applicable law.

By uploading photos or other images to the Service, you represent and warrant that you own or have all necessary rights, licences, and consents to upload and use those images in connection with the Service, and to grant Lunzo the right to process them for the purpose of generating visual content.

You are solely responsible for ensuring that any images you upload comply with applicable law, including laws governing biometric data, privacy, and likeness rights. Lunzo expressly disclaims any liability arising from your upload of images for which you do not have the required rights or consents. You agree to indemnify and hold Lunzo harmless from any claims arising from your uploaded content.

Images you upload are stored with access controls intended to limit access to your account. You may request deletion of uploaded images at any time; we will endeavour to remove the underlying files within a commercially reasonable timeframe, subject to any retention obligations imposed by law.

We may use cookies, local storage, and similar technologies to maintain your session, store preferences, and collect usage metrics. You may clear these through your browser settings at any time, which may affect Service functionality including signing you out. We are not responsible for third-party cookies set by providers integrated into the Service.

We retain personal data for as long as reasonably necessary to provide the Service, fulfil the purposes described in this policy, and comply with our legal obligations. You may request deletion of your account and associated personal data by contacting us at support@lunzoai.com. Certain records — including billing history, fraud logs, and legally required records — may be retained for longer periods regardless of an account deletion request, to the extent permitted or required by applicable law. Deletion requests are processed within a commercially reasonable timeframe and we cannot guarantee immediate removal from all backup or archival systems.

To the extent required by applicable law in your jurisdiction, you may have the right to access, correct, export, restrict processing of, or request deletion of your personal data, or to object to certain processing activities. These rights are not absolute and are subject to exceptions under applicable law.

To submit a request, contact us at support@lunzoai.com. We may require you to verify your identity before processing a request and reserve the right to decline requests that are manifestly unfounded, excessive, or not required by applicable law.

We implement commercially reasonable technical and organisational measures to help protect your data against unauthorised access, loss, or disclosure. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security. You use the Service and provide your data at your own risk. In the event of a data breach, we will notify affected users as required by applicable law.

The Service is not directed to individuals under the age of 13, or a higher minimum age if required in your jurisdiction. We do not knowingly collect personal data from children. If you believe a child has provided us with personal data, please contact us and we will take reasonable steps to remove that information.

We may update this Privacy Policy at any time by posting a revised version on this page with an updated "Last updated" date. Where changes are material, we will endeavour to provide notice via email or in-app notification, but we are not obligated to do so for all changes. Your continued use of the Service after any update constitutes your acceptance of the revised policy. We encourage you to review this page periodically.

For questions about this Privacy Policy or our data practices, email support@lunzoai.com. We will make reasonable efforts to respond in a timely manner but do not guarantee a specific response time.