Terms of Service

By creating a Lunzo account, accessing the Service, or clicking any "agree" or "continue" button, you agree to be bound by these Terms of Service ("Terms") and our Privacy Policy, which is incorporated herein by reference. If you are using the Service on behalf of an organisation, you represent that you have full authority to bind that organisation to these Terms. If you do not agree to these Terms in their entirety, you must immediately cease all use of the Service. Your continued use of the Service constitutes your ongoing acceptance of any updates to these Terms.

Lunzo provides an AI-powered visual content platform that may include tools for connecting face models and style profiles, generating thumbnails and other visual formats, and editing results in an in-browser Studio. We reserve the right, at our sole discretion and without notice or liability, to add, modify, suspend, or discontinue any feature, aspect, or the entire Service at any time. We do not guarantee that any specific feature will remain available. Access to certain features may require a paid subscription or sufficient credit balance.

You must provide accurate and complete information when creating an account and keep your credentials confidential. You are solely responsible for all activity that occurs under your account, whether or not authorised by you. We are not liable for any loss or damage arising from your failure to secure your account credentials.

You must be at least 13 years old — or the minimum age required by the laws of your jurisdiction — to use the Service. By using the Service you represent that you meet this requirement.

We reserve the right to suspend or terminate any account, at our sole discretion, for any reason or no reason, with or without notice.

Access to generation features requires credits, which are granted through subscription plans or purchased as add-on packs. All pricing, credit allocations, and plan features are subject to change at our sole discretion with reasonable notice.

• New accounts may receive a free trial period. The duration and terms of any trial are determined by us and may be modified or withdrawn at any time without notice.
• Credits are deducted only after a generation is confirmed successful. We reserve the right to adjust what constitutes a "successful generation" at our discretion.
• Credits have no cash value, are non-transferable, and expire in accordance with the terms of the plan or pack under which they were issued. Unused credits are forfeited upon subscription cancellation or account termination.
• Subscriptions renew automatically at the then-current price until cancelled. You are responsible for cancelling before the renewal date. Cancellation takes effect at the end of the current billing period.
• All payments are final and non-refundable except where explicitly required by applicable law. Chargebacks or payment disputes may result in immediate account suspension.
• We are not responsible for any taxes, duties, or levies applicable to your purchase. You are solely responsible for any such charges.

You agree not to use the Service — or to permit others to use the Service through your account — to:

• Generate content that is illegal, infringing, defamatory, harassing, hateful, threatening, sexually explicit, or harmful to minors under the laws of any applicable jurisdiction.
• Upload images of any person without their explicit, informed consent, including for face-model training or generation.
• Impersonate any person or entity, or generate content that falsely represents, defames, or misleads others regarding real people or events.
• Attempt to reverse-engineer, scrape, circumvent rate limits, bypass authentication, or exploit the Service in any unauthorised manner.
• Resell, sublicence, redistribute, or use the Service as the basis for a competing product or service.
• Introduce malware, viruses, or any code intended to harm or interfere with the Service or its users.
• Violate any applicable local, national, or international law or regulation.

We may suspend or permanently terminate accounts that violate these rules, at our sole discretion and without prior notice or refund. We may also remove or disable access to any content that we determine, in our sole discretion, violates these Terms or applicable law.

You retain ownership of the original materials you submit to the Service ("User Content"). By submitting User Content, you grant Lunzo a worldwide, non-exclusive, royalty-free, sublicensable licence to host, store, reproduce, process, transmit, and display User Content solely to the extent necessary to provide the Service and as described in our Privacy Policy.

You represent and warrant that you own or have all necessary rights to your User Content, that it does not infringe any third-party rights, and that its use by Lunzo as described herein will not violate any law or obligation. You are solely responsible for your User Content and any consequences of uploading or using it.

Subject to your compliance with these Terms, you may own the visual outputs you generate ("Generated Content") to the extent permitted by applicable law and the terms of our AI providers. Lunzo makes no representation or warranty regarding the originality, copyrightability, or fitness for any particular purpose of Generated Content. You are solely responsible for evaluating and ensuring that Generated Content is suitable and lawful for your intended use.

You acknowledge that AI systems may produce outputs that are similar or identical to outputs generated for other users, and that such outputs may not be eligible for intellectual-property protection in all jurisdictions.

The Service — including but not limited to the Lunzo brand, software, designs, user interface, prompts, and templates — is owned by or licenced to Lunzo and protected by applicable intellectual-property laws. Nothing in these Terms transfers any right, title, or interest in the Service or Lunzo's intellectual property to you. You may not copy, modify, create derivative works of, or reverse-engineer any part of the Service without our prior written consent.

The Service relies on third-party providers for AI generation, cloud hosting, database, file storage, and payment processing. Your use of the Service is also subject to those providers' own terms and policies. We are not responsible for the availability, accuracy, or conduct of any third-party service, or for any interruption, error, or loss arising from their operations. Links or integrations to third-party services do not constitute an endorsement.

The Service is provided "as is" and "as available" without warranties of any kind, express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, non-infringement, accuracy, reliability, or uninterrupted availability. We do not warrant that the Service will be error-free, that defects will be corrected, or that Generated Content will be accurate, suitable, non-infringing, or free from bias. Your use of the Service and any reliance on Generated Content is entirely at your own risk.

To the maximum extent permitted by applicable law, Lunzo and its officers, employees, affiliates, licensors, and service providers will not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages — including but not limited to loss of profits, revenue, data, goodwill, or business opportunities — arising out of or relating to these Terms, the Service, or any Generated Content, even if we have been advised of the possibility of such damages. Our total aggregate liability to you for any and all claims arising under or related to these Terms or the Service is limited to the greater of (a) the total amount you paid us in the three months immediately preceding the event giving rise to the claim, or (b) USD 25. Some jurisdictions do not allow the exclusion of certain warranties or limitation of liability; in such jurisdictions, our liability is limited to the minimum extent permitted by law.

You agree to indemnify, defend, and hold harmless Lunzo and its officers, employees, affiliates, and service providers from and against any claims, liabilities, damages, losses, costs, and expenses (including reasonable legal fees) arising out of or relating to: (a) your use of the Service; (b) your User Content; (c) your violation of these Terms or any applicable law; or (d) your violation of any third-party rights, including intellectual property or privacy rights.

You may stop using the Service and delete your account at any time. We may suspend or terminate your access immediately, without notice or liability, for any reason at our sole discretion, including but not limited to violation of these Terms, failure to pay, or use of the Service that we determine creates risk for us, our users, or third parties. Upon termination, your right to use the Service ceases immediately and unused credits are forfeited without refund. Sections that by their nature should survive termination — including ownership, disclaimers, limitation of liability, and indemnification — will continue to apply.

We may update these Terms at any time by posting a revised version on this page with an updated "Last updated" date. Where changes are material, we will endeavour to provide advance notice via email or in-app notification, but we are not obligated to do so for all changes. Your continued use of the Service after an update constitutes your acceptance of the revised Terms. If you do not agree to the updated Terms, you must stop using the Service immediately.

These Terms are governed by and construed in accordance with the laws of the jurisdiction in which Lunzo is established, without regard to its conflict-of-laws provisions. You agree that any dispute arising out of or relating to these Terms or the Service will be resolved exclusively in the competent courts of that jurisdiction, and you irrevocably submit to the personal jurisdiction of those courts. To the extent permitted by applicable law, you waive any right to a jury trial and agree that any claim must be brought in your individual capacity and not as a plaintiff or class member in any purported class action.

Questions about these Terms? Email support@lunzoai.com.