Terms of Service

These Terms of Service ("Terms") are an agreement between you and Alireza Namazian, a sole proprietor based in British Columbia, Canada, operating as Lunzo ("Lunzo," "we," "our," or "us"). You can reach us at support@lunzoai.com.

By creating an account or using the Lunzo website, app, generator, or Studio editor (the "Service"), you agree to these Terms and acknowledge our Privacy Policy. If you use the Service on behalf of an organisation, you confirm that you are authorised to accept these Terms for it. If you do not agree, do not use the Service.

Lunzo is an AI-powered platform for creating visual content. It can include face models and style profiles, generation of thumbnails, posts, and other formats, an in-browser Studio editor, and optional connections to your YouTube or Instagram account. We may add, change, suspend, or remove any feature, or the Service as a whole, at any time. A change does not take away credits or a paid period you have already bought, unless the law or a legal, security, or technical problem requires it.

You must be at least 18 years old to use the Service. By using it, you confirm that you are.

Give accurate information when you sign up and keep your login details secure. You are responsible for activity on your account unless it results from our failure to protect it. Tell us at support@lunzoai.com if you think someone has accessed your account without permission.

We may, but are not required to, monitor use of the Service to keep it safe and enforce these Terms. We may close free accounts that have been inactive for 12 months or more.

Generation features use credits. You get credits through a subscription plan or by buying add-on packs. We may change prices, credit allocations, and plan features for new purchases. For existing subscribers, a price or credit allocation change takes effect only after at least six months' notice.

New accounts may get a free trial or free credits. We set the length and terms of any trial and may change or end trial offers for future sign-ups.

Credits are reserved when you start a generation. If the generation fails to produce a result because of an error on our side or our AI provider's, the credits are returned. A generation that completes is not a failure because you do not like the result.

Credits have no cash value and cannot be transferred. Your plan's credits reset every month and do not roll over. Annual plans refill monthly too.

Credits from add-on packs last 12 months from purchase. They are spent after your monthly credits and can be used only while you have an active subscription. When your subscription ends, pack credits are locked, not deleted, and become usable again if you resubscribe before they expire.

Subscriptions renew automatically at the price then in effect until you cancel. You can cancel at any time from your account settings; cancellation takes effect at the end of the current billing period, and you keep access until then.

Payments are generally non-refundable. We refund duplicate charges and charges caused by a technical failure on our side, and we will always give you any refund the law requires. If you are a consumer with a legal right to withdraw from an online purchase (for example in the EU or UK, usually within 14 days), you can use it by emailing support@lunzoai.com; where the law allows, we may deduct the value of credits or service you already used. Please contact us before disputing a charge with your bank; a chargeback may lead us to suspend the account while it is resolved.

Prices may be shown in US dollars or in your local currency. Where we are required to charge sales tax, GST/HST, or VAT, it is either included in the price shown or added at checkout, and it appears on your invoice.

You agree not to use the Service, or let others use it through your account, to:

• Create content that is illegal, infringing, defamatory, harassing, hateful, threatening, or sexually explicit.
• Create any content that sexualises, exploits, or depicts a minor, or upload images of anyone under 18.
• Upload images of a person, or create a face model of them, without their explicit consent.
• Impersonate anyone, or create content that falsely shows a real person saying or doing something, in order to deceive, defraud, or harm.
• Publish realistic AI-generated images of real people or events without disclosing that they are AI-generated, where the law or the platform you publish on requires it.
• Reverse-engineer, scrape, overload, or get around the limits or security of the Service.
• Resell or redistribute access to the Service, or use it to build a competing product.
• Upload malware or code meant to harm the Service or its users.
• Break any law that applies to you.

We may remove or refuse to process any content that we reasonably believe breaks these rules, the law, or someone else's rights, and we may warn you, limit features, or suspend or close your account. We may report illegal content, including any involving minors, to the authorities.

A face model is built from photos you upload so Lunzo can generate images that look like that person. You may create a face model only of yourself, or of an adult who has given you explicit consent to do so and to the processing described in our Privacy Policy. You must be able to show that consent if asked.

You may not create a face model of, or apply the face of, a celebrity, public figure, or anyone else without their authorisation, and you may not use a face model to impersonate or defame anyone or to create misleading content about them. You are solely responsible for how you use any likeness you generate. If anyone makes a claim against us about a face or likeness you uploaded or used, you agree to cover our losses and costs as described in Indemnification.

We use face model photos and the reference images made from them only to generate the images you request. We do not use them to identify or verify anyone, we do not sell them, and we do not use them to train AI models. You can delete a face model at any time. How we handle this data is described in the Face Models section of our Privacy Policy.

You keep ownership of everything you upload, such as photos, logos, brand guidelines, and prompts ("User Content"). You give us a non-exclusive, worldwide, royalty-free licence to host, store, process, and display User Content, and to share it with the service providers listed in our Privacy Policy, only to provide the Service to you. This licence ends when you delete the content or your account, except for copies kept for the limited time described in our Privacy Policy.

We do not sell your User Content or Generated Content, and we do not use it to train AI models. If we ever want to use your content for training, we will ask for your permission first; we will not do it by default.

You confirm that you own or have the rights to your User Content and that our use of it as described here will not break the law or anyone's rights. We are not required to store your content indefinitely; keep your own copies of anything you want to preserve.

As between you and us, you own the images you generate ("Generated Content"), to the extent the law allows, and you may use them commercially on every plan, subject to these Terms. Copyright protection for AI-generated images differs between countries and may not be available. AI systems can produce results similar to those made for other users, and you are responsible for checking that Generated Content is suitable and lawful for the way you use it.

If you believe content on the Service infringes your copyright, email support@lunzoai.com with your contact details, the work you own, the content you believe infringes it and where it is, and a statement that you believe in good faith the use is not authorised and that your notice is accurate. We review every notice, may remove the content, and close the accounts of repeat infringers. We may pass your notice to the user concerned.

The Service, including the Lunzo brand, software, design, prompts, and templates, belongs to us or our licensors. These Terms give you the right to use the Service while your account is active, but they do not transfer any ownership of it to you.

The Service relies on third-party providers for AI generation, hosting, storage, payments, and email, which are listed in our Privacy Policy. If you connect YouTube or Instagram, your use of those platforms remains subject to their own terms, including the YouTube Terms of Service. We are not responsible for third-party services that we do not control, including the output of third-party AI models, and any dispute you have with a third party is between you and that third party.

We work to keep the Service reliable, but it is provided "as is" and "as available." To the extent the law allows, we make no warranties beyond those in these Terms, including warranties of merchantability, fitness for a particular purpose, or non-infringement, and we do not promise that the Service will be uninterrupted or error-free or that Generated Content will be accurate, original, non-infringing, or free from bias. Nothing in these Terms limits rights you have as a consumer that cannot be limited by contract.

To the extent the law allows, we are not liable for indirect, incidental, special, or consequential damages, or for lost profits, revenue, data, or goodwill, arising from these Terms or the Service. Our total liability for all claims relating to these Terms or the Service is limited to the greater of (a) the amount you paid us in the 12 months before the event giving rise to the claim, or (b) USD 50. We are not responsible for delays or failures caused by events beyond our reasonable control, such as outages of hosting or AI providers, internet failures, or cyber attacks. These limits do not apply to liability for fraud, gross negligence, wilful misconduct, death or personal injury, or any other liability that cannot be limited under the law that applies to you.

If a third party makes a claim against us because of your use of the Service, your User Content or Generated Content, your breach of these Terms, or your violation of someone's rights, including privacy, likeness, or intellectual-property rights, you agree to cover our reasonable losses and costs, including legal fees, to the extent the law allows.

You can stop using the Service and delete your account at any time from your account settings.

We may suspend or close your account, or stop offering the Service, at any time, including if you break these Terms, do not pay, or create a risk for us, other users, or third parties, or if the law requires it. Where it is reasonable and lawful, we will tell you first. If we close your account or stop the Service when you have not broken these Terms, we will refund the unused part of any period you have paid for.

When a subscription ends, we keep your files for 90 days and may delete them after that. Pack credits are handled as described in Credits, Plans & Billing. Credits end when your account is deleted or closed for a breach of these Terms. Sections that by their nature should continue after termination, such as ownership, disclaimers, limitation of liability, and indemnification, continue to apply.

We may update these Terms at any time by posting the new version here with a new date. For a material change, we will give you reasonable advance notice by email or in the app. If you do not agree, stop using the Service and cancel before the change takes effect. If you keep using the Service after it takes effect, the updated Terms apply.

Please contact us first at support@lunzoai.com; most problems can be solved quickly that way.

These Terms are governed by the laws of British Columbia and the federal laws of Canada that apply there. Disputes will be decided by the courts of British Columbia. If you are a consumer, this does not take away the protection of mandatory laws in your country or province of residence, or any right you have to bring a claim in your local courts.

To the extent the law allows, claims must be brought individually and not as part of a class or representative action, and within one year after they arise.

• Transfer: we may transfer these Terms and your account, for example to a company we set up to run Lunzo or to a buyer of the business. You may not transfer them without our written consent.
• Sanctions: you may not use the Service if you are in a country, or on a list of people, that Canadian or US sanctions or export laws prohibit.
• Electronic notices: you agree that we may send notices by email or in the app, and that they count as written notice.
• Whole agreement: these Terms and the Privacy Policy are the entire agreement between us about the Service. If one part is found unenforceable, the rest still applies. If we do not enforce a right, we have not waived it.

Questions about these Terms? Email support@lunzoai.com.